We accept credit card, debit card, Apple Pay and Cash on Delivery.

Yes, Cash on Delivery is available. Please note that delivery charges and any Cash on Delivery fees are not refundable, and COD refunds are issued as a store coupon.

You will receive a confirmation email from transactions@order.azadea.com as soon as your order is placed. A second email with your tracking details follows once it is on its way. If you have any questions, our Customer Service team are on webchat or WhatsApp.

Use our Track Your Order page any time. Enter your order number and email address to see the latest update.

Yes, as long as it has not been dispatched. Please contact Customer Service via webchat or WhatsApp as soon as you can and we will do our best to help.

Contact Customer Service as soon as possible with your new address. We will do our best to update it before dispatch.

Only one discount code can be applied per order.

Not at the moment, but we are always looking at ways to improve your experience.

Delivery is free on every order across the UAE, with no minimum spend.

Standard delivery across the UAE takes 1 to 2 business days. The clock starts when your payment is confirmed (card payments) or when you receive your order confirmation email (Cash on Delivery). Delays can happen during public holidays and sale periods. Full details are on our Delivery page.

Yes. Once your order is dispatched you will receive an email with your tracking details. You can also use our Track Your Order page at any time.

Our courier will attempt delivery 3 times. If all three attempts are unsuccessful, your parcel will be returned to us. Please contact Customer Service via webchat or WhatsApp and we will arrange a resolution.

Shop online and collect from a Punt Roma store for free. Choose Click & Collect at checkout, pick your store, and your order can be ready in as little as 2 hours, subject to stock and order confirmation. A great option if you would rather not wait in.

This website delivers within the UAE only. Shopping from Saudi Arabia or Egypt? Punt Roma has a dedicated website for each country: puntroma.sa and puntroma.eg.

If your order has not arrived within the expected time, contact our Customer Service team via webchat or WhatsApp and we will look into it straight away.

We are sorry to hear that. Please contact Customer Service within 24 hours of delivery and share photos of the damage. We will sort a resolution as quickly as we can.

Apologies for that. Please contact Customer Service with your order details and a photo of the item you received, and we will arrange the correct piece for you.

Find your nearest Punt Roma store with our Store Locator.

Returns are free. Register your return online or bring your item to any Punt Roma store. You have 30 days from receiving your order. Full details are on our Returns page.

Log into your account to register your return online, or use our Track Your Order page if you checked out as a guest. You can also take your item to any Punt Roma store. Step-by-step guidance is on our Returns page.

Items must be unworn, unused and in their original condition, with tags and packaging intact. Underwear, swimwear, cosmetics and perfumes cannot be returned for hygiene reasons. Shoes must have no marks on the sole.

Refunds are processed within a maximum of 14 days to your original payment method. Your bank's processing times may affect when the funds appear in your account. For Cash on Delivery orders, refunds are issued as a store coupon, valid for one year from the date of issue.

No. Delivery charges and any Cash on Delivery fees are not refundable when you return an order.

We do not offer direct exchanges online. If you would like a different size or item, return your original order within 30 days and place a new order. Returns are free, so it is quick and easy.

Yes. A size guide is available on every product page to help you find the right fit.

Our pieces tend to run large, so we usually recommend going down a size from your usual. If you are between sizes or unsure, ask our Customer Service team before you order.

Please follow the care label sewn into each garment. It has the washing and ironing instructions for that fabric.

Yes. Creating an account just makes things easier: you can track orders, manage returns and save your details for next time.

Our team are on live webchat or WhatsApp from 11 AM to 8 PM, every day. You can also visit our Contact Us page.

Select Forgot Password on the Sign In page and follow the steps to reset it.

Use the unsubscribe link at the bottom of any Punt Roma email.