Frequently Asked Questions

We currently only offer Cash on Delivery and Card payments(Credit / Debit /Apple Pay/Tabby)

Shipping times vary based on your location.Standard shipping typically takes 2-4 business days.

Yes, once your order is shipped, you'll receive a tracking number via email.

If you need to send an item back, you can return it in any nearby Punt Roma store OR simply register your return online through the website with us within 30 days of receiving your order

Contact our customer support team with your order number to start the return process.

If you need to send an item back, you can return it in any nearby Punt Roma store OR simply register your return online through the website with us within 30 days of receiving your order

Orders can be cancelled before they ship. Contact us as soon as possible to cancel.

Please contact our support team with photos of the damage, and we’ll arrange for a replacement.

Yes, we frequently run promotions. Sign up for our newsletter to stay updated on discounts.

We will take care to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided us with.
When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.

All prices displayed on site include taxes and you will be shown the breakdown on the order confirmation page.

You can reach us via WhatsApp or live chat. Visit our Contact Us page for details.

You can contact our customer service team and share the new address details.

If your order is lost or delayed, contact our support team for assistance.

Only one discount code can be applied per order.

Contact us with your order details, and we’ll arrange for the correct item to be sent.

You’ll receive an order confirmation email after checkout.

Yes, guest checkout is available, but creating an account makes it easier to track orders.

Once you place your order you will receive a confirmation email from transactions@order.azadea.com. . Once your order is ready to be sent out, you will receive another email with your order details and how you can track your order. If you have any queries regarding this process, please don’t hesitate to contact our Customer Service team via webchat or Whatsapp .

A fixed shipping fee of AED 25 will be added to your order total at checkout.