Register your return through our website within 30 days of receiving your order. A courier will collect your items — no need to leave home.
Select your situation
Return steps — account holder
01
Sign into your account and select the order you wish to return.
02
Select 'Create a Return' on the order page.
03
Tick the item(s) you wish to return and select your reason, then click 'Next Step'.
04
Review your return, accept the terms and conditions, then click 'Next Step' to complete.
05
You will receive a returns case number and an email confirmation.
06
Contact our Customer Service team to arrange your collection.
07
Pack your items in their original packaging and place the returns note inside the box.
08
When the courier arrives, hand them the second returns note in exchange for your proof of pick-up.
Please note: Cash on Delivery (COD) orders will be refunded by coupon only, not by cash. Delivery and COD charges are non-refundable.
Return steps — guest
01
Click Track Your Order and enter your order number and email address to locate your order.
02
Accept the terms and conditions and click 'Next Step' to complete your return.
03
You will receive a returns case number and an email confirmation.
04
Contact our Customer Service team to arrange your collection.
05
Pack your items in their original packaging and place the returns note inside the box.
06
When the courier arrives, hand them the second returns note in exchange for your proof of pick-up.
Please note: your full amount (excluding delivery charges) will be refunded to your original payment method within 14 days, subject to your bank's policies. COD orders will be refunded by coupon only.
Simply bring your item(s) to any nearby Punt Roma store within 30 days of receiving your order. Please ensure items are in their original condition with all packaging intact.
Product policy
All items must be unworn, unused and in new condition with all Punt Roma packaging intact. Items that do not meet our criteria will not be refunded and will be returned to you. Please take care when trying on light colours or delicate fabrics — any evidence of wear outside of trying on the item will result in a non-return. Please return any dust bags, certificates of authenticity and boxes, as these are considered part of the product. Shoes must be returned without markings to the sole or shoe box.
Due to hygiene reasons, the following items are not eligible for return: underwear, bathing suits, cosmetics and perfumes. Delivery charges and Cash on Delivery (COD) additional charges are also non-refundable in the event of a return.
We ensure all products leave our warehouse in perfect condition. If you receive a damaged item, please contact our Customer Service team within 24 hours of receiving it so we can assist you promptly.
If you have any queries, please contact our Customer Service team via webchat or WhatsApp.