Help Centre

Delivery

Free on every order across Egypt, with no minimum spend.

Free deliveryNo minimum spend
2 to 4 daysStandard delivery
Doorstep deliveryStraight to your door

How your order reaches you

  1. Order placedWe have received your order.
  2. Order confirmedPayment confirmed, or your confirmation email sent for Cash on Delivery.
  3. DispatchedYou get an email with your tracking details.
  4. Out for deliveryOur courier calls ahead.
  5. DeliveredPay the courier if you chose Cash on Delivery.

How long will my delivery take?

Standard delivery takes 2 to 4 days. How we count depends on how you pay:

Card or Apple Pay

Credit or debit card, or Apple Pay. Counted from the moment your payment is confirmed.

Cash on Delivery

Pay our courier when your order arrives. Counted from the moment you receive your order confirmation email.

Good to know

Will I be contacted before delivery?

Yes. Our courier will call ahead, so please confirm your phone number at checkout.

Can delays happen?

Delays can happen during public holidays, sale periods or high demand.

What should my address include?

Please include the building name, floor, apartment number and area, so our courier can find you easily.

What if I am not home?

Our courier will attempt delivery 3 times. If all three attempts are unsuccessful, your parcel will be returned to us. Please contact Customer Service and we will arrange a resolution.

Who delivers my order?

A trusted third-party courier partner delivers across Egypt, straight to your door.